DeWys Manufacturing Inc., a West-Michigan based metal solutions company, is pleased to announce the addition of Christa Smith as our new Customer Experience Manager. Christa graduated from Grand Valley State University in Business Administration with a focus in Finance and Management. With 12 years of experience in manufacturing, Christa has demonstrated strong management skills while overseeing customer service, quoting, and order processing.
Christa will be responsible for the continuous growth of relationships with all our valued customers. She will also be organizing the activities of sales representatives to train on sales methods, estimating, quality, quoting, and validating customer concerns with plans of action. These plans include gathering data, determining time periods required for future engagement, thoroughly reviewing quotes, and organizing the launch of new products. As a key member of the DeWys Mfg.’s team, Christa is excited to work closely with the sales and customer service department to incorporate DeWys’ LEAN principles for continuous improvement. This will ensure every customer has a great experience and interaction with all departments within the company.
In her free time, you will most likely find Christa spending time outdoors. She enjoys camping and fishing along with attending various sporting activities. Accompanying Christa on her adventures are her husband of 14 years and two children.
DeWys Manufacturing is excited to welcome Christa to the team. With her years of experience in manufacturing combined with her education in Business Management, this will give her valuable knowledge and tools to utilize in her new managerial role.