Author: Hannah DeWys

Our Customer Experience Transformation

DeWys Manufacturing Inc., your complete metal solutions company is eager to share our inside sales team’s customer experience transformation. Our Inside Sales team has adapted a new structure to create a more unified sales force through the redistribution of responsibilities over the past six months.  This new structure was modified to continue centralizing our customer needs at DeWys Manufacturing. The Inside sales transformation proactively maximizes the customer experience through responding to quote requests, improved technical product support and personal order management.

DeWys Manufacturing is pleased to go with the new flow and welcome Mike, Judy, Charlie and Nick to the Inside Sales team! Each representative will be supporting our customers by directly communicating on a regular basis, managing orders and collaborate with production team members. Mike, who is joining inside sales from previously working with production team. “Although there is a lot to learn, the transition from production to sales was fairly easy. It has been exciting to see the company growing from both perspectives.”  Judy who joined the team in January says, “I love the different challenges I’m presented with daily and excited to work with people who are driven by customer satisfaction. Seriously, exceeding expectations and building relationships is what drives me!” The team will also be analyzing customers needs, provide technical assistance and follow ups. Nick, who joined the team in December elaborated that “I am eager to be a part of the achievements we are making, learning more about manufacturing and work here longer than Charlie.” If you don’t know Charlie, he is also currently on the sales team and has been working at DeWys Manufacturing for over 35 years!

DeWys Manufacturing is excited for the adjusted flow of the sales team, synergizing each individual’s effort to support our customers versatile needs.


In the Spotlight Series: Jon

To be our customers complete metal solutions company, DeWys Manufacturing starts from the core which we believe is our team members. Through our in-house training program, DeWys University, we value the enrichment and empowerment of individuals in which education can provide. Team members are able to utilize trainings DeWys University offers to push themselves to the next level.

            Recently, one of our DeWys Team members Jon, has excelled his skills into a new position! Jon has been contributing at DeWys Mfg. on one of the Bystronic press brakes since he was hired on less than a year ago. His main responsibility as a press brake operator included the insertion of a flat metal sheet into the machine where it is bent or crowned when pressed into a v-shaped tool. Jon says, “I like my new position where I am able to interact with multiple areas and always be moving.” While Jon excelled in his position, he wanted to expand his skills.

            In less than a year, Jon has been promoted to fulfill the responsibilities of the Automation Operator. In his new role, Jon is responsible for monitoring automation equipment to ensure they are meeting or exceeding production goals and quality standards. Many skills Jon has learned from operating the brake press have carried over into his new position. These skills include understanding gauging points, how to physically handle the part and manipulate blank sizes. Kris, who is a trainer at DeWys Mfg., has been working closely with Jon and says “Jon is a very intelligent young man and has done very well with our training processes. He still has some things to learn but his drive and willingness is what makes him a success here at DeWys. Mfg.”

            As the new automation operator, Jon is enjoying his new role and responsibilities. His new position allows him to work with a variety of team members from different areas and continually be moving.  He is eager to continue to expand his skills such as programming the collaborative robot and Cincinnati press. Although Jon still has some more to train on, his intelligence and willingness to succeed here at DeWys Mfg. is what makes him shine in the spotlight!


A Vision of Automation and Precision

The manufacturing industry embodies a diverse set of processes and way of thinking. No matter the product or sector, this industry is in constant evolution. Just like humans, large machines are also interviewed and hired on with the purpose to fulfill responsibilities in certain steps of those processes. This may include, and is not limited to, lasers, haegers, welders, press brakes, and robots.

            Speaking of robots… in case you were wondering, no they will not take over the world. However, they are changing a large portion of the progress of the manufacturing industry day in and day out. The fascinating perspective of automation is that we do not know where exactly the technology will take us or what additional jobs may be created. Technology today has exceeded expectations we did not dream about even but ten years prior. Can you look ten years ahead and see the possibilities?

            According to IndustryWeek.com; California, Texas, Ohio, Illinois, Pennsylvania, Indiana, Wisconsin, South Carolina and New York are ranked the top manufactures in the United States based on their manufacturing job output. These manufactures address the need for plastics, rubber, digital design innovations, metal fabrication, automotive, food production and more. With the increase of automation, manufacturers can build on major portions of their processes where there is high competition for people as well as resources. In return, assisting cost reduction, productivity, availability, and performance efforts. With that being said, the technology we have created is able to provide more high paying jobs that work alongside what is to come.

 


DeWys vs. Snowpocalypse

For us Michiganders, we entered the polar vortex this past week. With temperatures surpassing the South Pole.

Although DeWys Manufacturing did not close, we were open(ish) to those who felt safe enough to come in for their shift. We value being customer centric having the ability to be a complete metal solutions provider. This week DeWys team members worked to operate as a cohesive team to fill in for those who could not make it in due to inclement weather.

We are so incredibly grateful for our team members willingness to “go with the F.L.O.W.” during crucial times of optimizing our flexibility. The Human Resource and Marketing team were able to complete jobs in assembly while our Operations Manager assisted in welding jobs. At the same time, DeWys’ CEO was shaking out parts, the Maintenance team kept the paint line running, and our Engineering Manager was on a press brake. The day was topped off enjoying pizza for lunch from the leadership team.

Thank you, DeWys Team Members for your hard work and dedication to the company and our customers. Your commitment to bettering our stakeholders experience has not gone unnoticed.


DeWys Mfg. Welcomes a New Addition to the Accounting Team

DeWys Manufacturing Inc., a West-Michigan based metal solutions company – is pleased to announce the addition of Jake Blink to the accounting team!

Jake’s career path prior to DeWys Manufacturing taught him vital skills including; communication, deadline management, integrity and organization. These skills greatly benefit Jake and the accounting team in managing financial growth of the company.  They will also help in maintaining a healthy and committed work environment for vendors and customers.  In his new role at DeWys, Jake will be responsible for managing accounts, generating inventory reports, finalizing metrics and credit processing.

As DeWys Manufacturing grows, Jake is also looking forward to growing his own responsibilities and knowledge with the company long term. Accounting team member Sherry, says, “I am looking forward to offering my insights and knowledge to Jake as well as providing him an understanding of the wonderful culture that has been created at DeWys. I envision Jake will provide his valued perception to continuously grow personally and professionally, in turn supporting the business today and in the future.”

Outside of work, you can find Jake watching the Detroit Tigers and anticipating a big win. Jake has his own opportunity to hit it out of the park when he plays on his softball team with close friends. He also enjoys spending time taking his dog on walks around his neighborhood.

DeWys Manufacturing is thrilled to have Jake join the team. His continued growth alongside the company is valued in the drive to provide complete metal solutions to customers.


From Father Inspiration to Career Transformation

Meet Ryan at DeWys Manufacturing! Ryan is a part of our innovation team and focuses on robotics and the utilization of automation. His inspiration began at a young age directly from his father.  He found taking things apart to see what the insides looked like and how those components interacted with each other quite intriguing. Years later he continued expanding his interests and competing with his talented father’s welding skills to the welding process, including gas metal arc welding, resistance welding and gas tungsten arc welding. Ryan expressed, “As I learned more through hands on production work when I was younger, I knew this was what I wanted to do for a living. I sought out higher education and learned the science and theory behind these joining processes.” There are new technologies being developed right now that are truly changing the way parts are welded and manufactured. Opportunities to learn and advance careers in this industry are almost limitless. Ryan says, “My father’s visible career growth using my favorite skilled trade, welding, was the reason I sought it out as a career.”

Ryan followed the inspiration of his father’s work ethic in his career path leading him to his position at DeWys Manufacturing as a welding engineer. “I think robotics and utilizing automation is particularly interesting and having the ability to be involved with this changing portion of the manufacturing industry keeps it interesting day in and day out!”


DeWys Manufacturing Inc. Welcomes a New Addition to the Sales Team

DeWys Manufacturing Inc., a West-Michigan based metal solutions company – is pleased to announce the addition of Nichole Rutledge to the sales team in our customer service position! Nichole has demonstrated valuable project management, communication, and adaptive skills. The skills Nichole possesses strengthens the sales team as a valuable resource for our customers and team.

Nichole received her education from Grand Rapids Community College and Ferris State University where she earned her degree in Mechanics and Automotive Management. Prior to DeWys Manufacturing, Nichole worked as a territory manager where she managed small scale projects from Michigan to the Middle East. Her previous experience of management and customer service aligns well in her new position here at DeWys Mfg. While building relationships with customers, Nichole will communicate with department team leaders while orders are in process to relay information onto those customers.  “What I like most about manufacturing is that it is very rewarding. I am able to have perspective on the creation of parts all the way through production,” as said by Nichole.

When Nichole is not assisting customers, she is typically outside working on the farm or riding her motorcycle. Her most recent motorcycle trip was over 3,500 miles through Michigan, Indiana, Kentucky, and west Virginia! Nichole is optimistic about her future here at DeWys Mfg. where she feels she can come to work every day and be a part of a culture that fits her. Christa Smith, Customer Experience Manager says “Nichole excels at problem solving, has a strong technical aptitude, and strives for strong relationships. She brings structure and process to her daily work and we look forward to what we can learn from her” With her enthusiasm and adept skills, DeWys Mfg. is excited to welcome Nichole to the team.